Online Giving FAQ

Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Vanco Services.

Q: What types of accounts can I give from?
Contributions can be made by two convenient methods: (1) Debit or credit card (VISA, MasterCard, Discover, or American Express), or (2) Direct Debit from Checking or Savings account

Q: Are there any fees involved with giving online?
Not to you.  By contributing via the Direct Debit method, the online transaction fee Gateway is charged is only $0.25 per transaction.  If you contribute via Debit or Credit card, there is a 3% transaction fee Gateway is charged for using Debit or Credit cards.  Please consider increasing your donation amount by 3% to cover the online transaction fee Gateway is charged for using Debit or Credit cards.  Your entire donation is tax-deductible.  In addition, online gifts are a more cost efficient way for Gateway to process donations.

Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account, debit card, or credit card on the date(s) specified by you.

Q: If I want to set-up a recurring gift, what are my options for frequency of my gift? For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.

Q: Can I change my personal information or the amount and/or the frequency of my gift once I have set it up? Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log into the system using your user name and password and make the necessary changes in the system.

Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will able to contribute immediately. After that, you can view your history at any time.

Q: Will I still receive regular contribution statements from the church?
Yes. Gateway will continue to send periodic and year-end contribution statements to your address on file for tax purposes.

Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account, debit card, or credit card within 48 hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward General Offerings or Building Fund. We may also add additional causes at specific times.

Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.

Q: Does it matter which Internet browser I use?
No. Any browser will work.

Q: What types of accounts can I give from?
You can give online from your bank account via a preauthorized payment, from your debit card, or your MasterCard, Visa, Discover, or American Express.

Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact the Gateway office at 703-327-2700 or .  You will receive a response from our staff as soon as possible.